Customer Service

Cornilleau strives to offer the best quality possible but our products aren’t indestructible, and time can weaken some parts. That is why we remain committed to offer an efficient customer service!

We certify the availability of all our tables’ spare-parts for at least 10 years. These spare-parts can be ordered at:   www.cornilleau-services.com

CUSTOMER SERVICE

Cornilleau customer service is located in Bonneuil-les-eaux (France). Our team of specialists will be able to answer all your questions and inquiries. Feel free to call us at:

+33 (0)3 44 80 22 22 from Monday to Friday. 8h00 to 12h00 and 13h30 to 17h30.

Your guarantee

Cornilleau guarantees both INDOOR and OUTDOOR tables for a period of 3 years and 10 years for OUTDOOR laminated panels (guaranteed against any distortion, peeling or fading of white stripes).

The guarantee is applicable for replacement of the part that has been deemed defective by our team. The guarantee doesn’t apply for the following cases:

  •          Normal part wear
  •          Wrong assembly of the part
  •          Lack of maintenance
  •          Use of corrosive products for maintenance
  •          If the safety and user guidelines hasn’t been properly followed
  •          If the table collapse due to strong wind in a folded position
  •          If the table has been put upside down or carried alone
  •          Any other external factor non-related to the quality of the table


Use of guarantee - Please send us an inquiry by email or letter describing the defect and stating the full reference and serial number of the table (located on the top right corner under the panels).

 

Please provide: the table invoice and corresponding pictures of the defective part.

The guarantee doesn’t include the delivery of the replacement.

 

Contact details :

Email : commercial@cornilleau.fr

Address : CORNILLEAU SAS, 14 route Départementale 1001 - CS 90170 Bonneuil-les-eaux - 60121 BRETEUIL CEDEX

This website uses cookies to give you the best possible experience. Please see our cookie policy for more information.
Necessary cookies
Necessary cookies help make a website usable by enabling basic functions like page navigation and access to secure areas of the website. The website cannot function properly without these cookies.
Cookie name Provider Purpose Expiry
PHP_SESSID fr.cornilleau.com This cookie is native to PHP and enables websites to store serialised state data. It is used to establish a user session and to pass state data via a temporary cookie, which is commonly referred to as a session cookie. Session
PrestaShop-# fr.cornilleau.com This cookie helps keep user sessions open while they are visiting a website, and help them make orders and many more operations such as: cookie add date, selected language, used currency, last product category visited, last seen products, client identification, name, first name, encrypted password, email linked to the account, shopping cart identification. 480 hours
Marketing cookies
Marketing cookies are used to track visitors across websites. The intention is to display ads that are relevant and engaging for the individual user and thereby more valuable for publishers and third party advertisers.
Cookie name Provider Purpose Expiry
IDE doubleclick.net Used by Google DoubleClick to register and report the website user's actions after viewing or clicking one of the advertiser's ads with the purpose of measuring the efficacy of an ad and to present targeted ads to the user. 1 year
sib_cuid Sendinblue Collects information on the user's website navigation and preferences - This is used to target potential newsletter based upon this information. 1 year
VISITOR_INFO1_LIVE youtube.com Tries to estimate the users' bandwidth on pages with integrated YouTube videos. 179 days
YSC youtube.com Registers a unique ID to keep statistics of what videos from YouTube the user has seen. Session
Content not available